House Clearance Case Study - Specialist Disinfection

 

 

The Customer
We received a phone call from a relative of a recently deceased elderly lady.  

They requested a quote for complete removal of all items within the property that the lady had occupied for over 50 years.

Response 

We were ready to begin work 24 hours later. We met the customer at the property the following day to assess the work, so an accurate quote for clearance could be provided. Once the quotation and timeframe were accepted, work would commence within 24 hours.

Details
3 bedrooms, 1 bathroom, a living room and kitchen; filled with over 6 feet of rubbish. The rubbish spilled out on to the path and garden at both the front and rear of the premises. There were mountains of food packaging, newspapers, carrier bags and electricals. 

This type of job is hazardous for obvious reasons but sharps, diseases from animal faeces and general health and safety was a serious concern. The customer was made aware that a quotation could only be calculated by estimation due to blocked access. We estimated that to empty the property, it would take 144 hours; equating to 1 week, 4 technicians and 2 vans.

Outcome 

“We’ve never seen a property this bad.”

We were unable to ascertain exactly how much work was required upstairs, as there was extensive rubbish blocking our access. Therefore, the duration of the job was extended. 

After 352 hours, over 2 weeks, with 4 technicians and 19 van loads of rubbish, the job was complete. Our technicians with collectively more than 12 years experience, stated that they had never seen or dealt with a property this extreme.

Customer Comment
" Your guys deserve a medal for this."

Golden Service Award Winners 2011 - 'Best Specialist Cleaning Company'

The Golden Service Awards recognises excellence in the cleaning and support services industry. The awards provide a benchmark for quality and identify an organisation as a leader in its field.

The award is presented to the Company that has delivered excellence in health & safety, the highest quality customer service, evidence of first class staff training and sustainable operations. We gratefully accepted the award for ‘Best Specialist Cleaning Company’ for our work with Newcastle Upon Tyne Hospitals over the last 4 years.

Rob Sanderson, Chief Building Officer, Newcastle Upon Tyne Hospitals NHS Foundation Trust said: 

“The Company has proven itself to have a successful relationship with the Trust, achieving ongoing targets for cleanliness. Rentokil have approached this contract in an entirely professional manner, and has always achieved the very highest standards.”

With over 50 years experience in providing hygiene services, Rentokil can tailor a solution that meets your needs without allowing hygiene issues to impact your productivity. We will review all cleaning practices, from health and safety through to compliance, and show you tasks that are not being performed to standards, highlighting and recommending areas for improvement.

Add Rentokil Specialist Hygiene to your emergency contact list today or call us on 0845 60 20 900 to discuss contract options or visit us online www.rentokil-hygiene.co.uk